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Managed IT Services That Keep Your Business Moving Forward.
Proactive IT management, responsive employee support, cybersecurity and technology planning for businesses across Boise, Meridian and the Treasure Valley. We keep your people, devices, cloud services and on-premises systems working together.
Your IT Department. Without Having to Build One.
Your employees need support, your systems need maintenance and someone needs to plan what comes next. Boundless brings those responsibilities together under one technology partner.
We manage your technology environment and help your team resolve everyday issues, with services tailored to your people, systems and business priorities. Your agreement defines the coverage and support arrangements.
Coordinated Services to Keep IT Running.
From everyday troubleshooting to long-term planning, we manage the systems your business depends on—on-premises, in the cloud and across hybrid environments.
Help Desk & User Support
Give employees a clear place to turn when technology gets in the way.
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Support portal and email ticketing
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Remote troubleshooting and assistance
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Access, application and Microsoft 365 help
Endpoint & Server Management
Keep computers and on-premises systems maintained throughout their lifecycle.
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Windows updates, patching and inventory
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Windows Server and Active Directory
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File and application servers, access and permissions
Microsoft 365 Management
Keep accounts, licenses and collaboration services organized as your business changes.
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Users, onboarding and offboarding
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Exchange, Teams, SharePoint and OneDrive
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Identity, device and security configuration within your licensed plan
Proactive Monitoring & Management
Identify developing issues and keep managed systems healthy.
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Device monitoring and health checks
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Automated maintenance and remediation
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Network, firewall and Wi-Fi management
Cybersecurity Management
Build protection into everyday IT management.
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Endpoint, identity and email security
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MFA, web protection and vulnerability management
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Security awareness and recovery planning
Vendor & Technology Coordination
One point of coordination across your technology providers.
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Internet, software and equipment vendors
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Issue escalation and follow-through
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Documentation and technology priorities
When Employees Need Help, They Know Where to Go.
A consistent support process helps your employees request assistance and stay informed.
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Easy submission through your support portal or email
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Clear communication as requests progress
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Remote assistance for many everyday issues
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Documented resolutions and support history
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Support hours and response arrangements are defined in your agreement
Great IT Support Starts with Prevention.
Proactive care helps identify developing issues, maintain system health and reduce avoidable disruptions. We connect monitoring and maintenance with protection, employee support and ongoing improvement.
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MONITOR → MAINTAIN → PROTECT
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SUPPORT → IMPROVE
One Partner Across Your Technology Environment.
One accountable technology partner helping manage the systems your employees depend on every day.
✓ Users and identities
✓ Business computers
✓ Microsoft 365
✓ Cybersecurity
✓ Networks and Wi-Fi
✓ Cloud and hybrid systems
✓ Windows Server and Active Directory
✓ File and application servers
✓ Backup monitoring and restore testing
✓ Technology vendors
Security Built Into IT Management.
Protection works best when it is part of everyday IT care. We coordinate endpoint protection, identity and access controls, email security, updates and employee awareness.
Your service agreement defines the security coverage and recovery responsibilities.
Microsoft 365 Managed as a Business Platform.
Connect productivity, identity, devices and security with coordinated administration.
Microsoft 365 Business Premium can provide a strong starting point for many small and midsize businesses. We help optimize the capabilities in your licensed plan and add services as your needs grow.
We’re Thinking About Tomorrow, Too.
TECHNOLOGY ROADMAPS
Turn business goals into a practical, prioritized technology plan.
LIFECYCLE & BUDGET PLANNING
Plan equipment refreshes, licensing and improvements before they become urgent.
QUARTERLY BUSINESS REVIEWS (QBRs)
Review IT performance, changing needs and upcoming priorities together.
Use those conversations to refine your roadmap and technology budget.
A Clear Path to Getting Started
01 — UNDERSTAND YOUR BUSINESS
Discuss your team, technology and priorities.
02 — DEFINE YOUR SERVICES
Agree on coverage, responsibilities and support arrangements.
03 — ORGANIZE THE TRANSITION
Coordinate access, document systems and plan onboarding.
04 — MANAGE & IMPROVE
Connect ongoing support with maintenance and regular reviews.
Managed IT That Fits Your Team.
WITHOUT AN INTERNAL IT TEAM
A technology partner for everyday support, system care and planning.
GROWING BUSINESSES
Bring structure to more users, locations, applications and technology decisions.
TEAMS WITH INTERNAL IT
Explore additional support and specialist help, with responsibilities agreed together.
Common Questions, Clear Answers.
We support on-premises, cloud and hybrid environments, including business computers, Windows Server, Active Directory, file servers, application servers and Microsoft 365. We also provide employee support, network management, security, backup and recovery, and vendor coordination. We review your protection and recovery needs when developing your proposal. Your agreement defines the services and systems covered and identifies what is included.
Yes. We help set up employee technology, administer Microsoft 365 and Active Directory accounts, and manage licenses and access changes during onboarding and offboarding.
Pricing depends on your users, devices, systems and service needs. We review your environment and provide a proposal with a defined scope. During an IT assessment, we discuss your current technology, the challenges your team faces and what you want to improve. That conversation helps identify priorities and possible next steps.